A water loss event can be a very stressful, destructive situation that often poses immediate health and safety concerns. It is extremely important to respond to flooding and/or water damage quickly in order to stop it from migrating into other unaffected areas, or even worse, into neighboring units beside or below you (i.e. residential apartment complex, high-rise office building). MD Restoration has a 24-hour Call Center in Honolulu, Hawaii to answer your emergency calls with a live operator, 7-days a week, 365-days a year. Our response is island-wide, and we can be in most locations on Oahu within 30 minutes.
Honolulu Water Damage Repair Request:
In order for us to quickly and effectively respond to your loss, please have the following information handy when you make your call:
- Your first and last name
- Your street address and apartment number
- Your phone number
- Your authority (homeowner, tenant, building owner, resident manager, property manager, etc.)
- The source of the water loss (supply line to the washing machine burst, the toilet overflowed, the roof is leaking, etc.)
- Has the source been stopped or fixed?
- The date and time the loss occurred
- Are there any infants or children, pregnant women, elderly, or immune-compromised individuals living in the dwelling? (These groups have special needs and health concerns we need to address.)
- Are there any pets in the dwelling? (Birds and fish are especially susceptible to changes in their living conditions.)
- Have you contacted your insurance carrier?
- Where can we park our vehicles?
- Any other special instructions, directions, or health information we may need to help us better assist you
Honolulu Water Damage Safety Precautions:
MD Restoration is technically trained to properly respond to your loss in order to minimize damage and keep occupants and pets safe. Here are a few key elements to water damage safety and mitigation you can implement prior to us arriving at your residence or business:
- Don’t panic. If you feel overwhelmed, leave the area and get some fresh air. You must stay calm and focused in order to remain safe.
- Do NOT walk into standing water as it may be an electrical shock hazard.
- Wet floors are slippery. Please use extreme caution when stepping from carpeted areas onto solid surfaces. Slip and fall injuries are the most common injuries sustained in water damaged areas.
- Stop the water source. If it is a supply line, shut off the valve. If the valve is frozen, shut off the main supply to the house. If it is a sewage line backup, get a plumber immediately. Do NOT try to clean or remove raw sewage yourself.
- Drain water out of the area if possible. Doing anything you can to stop the water from migrating or sitting in an area for an extended period of time will help minimize damage.
- Remove high-value items from the area. We will be moving furniture and bringing equipment into your home and we do not want to put your valuables at risk.
- Clear us a path to the affected area. We need at least a 2-3 foot wide pathway in order to get our equipment into the loss area. If you are in a high-rise building, we will also need access to your toilet in order to dump extracted water into the sanitary sewer system.
- Ensure we have parking as close as possible to the entry.